KINDNESS LOUNGE

turns waiting time into human time that actually matters.

The Kindness Lounge shifts something. In the middle of the rush and routine, it creates a moment of real connection — a handwritten message, a warm gesture, a smile between strangers. That unexpected feeling stays with people. It turns into social posts, emotional loyalty, and a higher appreciation of the airport experience.

It’s a place - the kindness lounge - where every traveler is welcome. To share kindness, receive it, and pass it on. The concept includes several original and proven interaction elements we can’t reveal online, but we’d be happy to share in a personal conversation. Contact us at anne@kindrebel.nl

What is the kindness lounge?

Economic Value

  • Increases customer satisfaction and Net Promoter Score (NPS)
    → Research shows passengers are more likely to recommend an airport not just when everything runs smoothly, but when they experience positive emotions. The Kindness Lounge creates small, memorable human moments that shift a neutral trip into a deeply felt experience.

  • Generates free publicity and brand affinity
    → People talk about what surprises them. Especially when it feels genuine. Travelers share Kindness Cards, photos of the space, or touching notes they’ve received. This creates authentic word-of-mouth, media attention, and a brand image that extends far beyond the terminal.

  • Differentiates your airport in a price-driven market
    → While most airports compete on speed, shops or tech, the Lounge offers something rarer: emotional value. That sets your airport apart — and leaves a lasting impression long after passengers have boarded.

Why airports choosing the Kindness Lounge

Innovation & Brand Reputation

  • Signals emotionally intelligent leadership
    → This isn’t just a design intervention. It’s a statement: we believe in human-first travel. That positions your airport as a thought leader in next-generation hospitality.

  • Adds a memorable and shareable moment to the traveler journey
    → A smile, a kind note, a moment of surprise — these are the memories people keep. They turn into social posts, recommendations, and stories that travel far beyond the gate.

  • Integrates seamlessly into airport innovation and placemaking strategies → The Lounge is not disruptive. It’s designed to work with existing spaces, goals and flows. You don’t need to overhaul your terminal — just choose to embed care where it’s needed most.

Social impact & Sustainability

  • The Kindness Lounge enhances passenger experience while visibly contributing to your ESG goals. It’s a modular, low-footprint concept built with reuse, local partnerships and wellbeing at its core. A tangible way to show commitment to social impact, inclusion and sustainable airport innovation.

  • In a space where people usually pass each other without connecting, the Lounge brings humanity into view.
    It welcomes everyone - from frequent flyers to staff - with dignity, stillness and small moments of care.
    Sometimes, a handwritten note means more than any upgrade ever could.

What we offer

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Contact Us

Hours
Monday–Friday
09am–6pm

Email
anne@kindrebel.nl

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